We are experiencing shipping delays and cannot guarantee delivery times. There is still time to shop in store.
We are experiencing shipping delays and cannot guarantee delivery times. There is still time to shop in store.
Our Rocky Refills program gives your bottles and jars a second life. Once we collect empty containers from our in-store Rocky Refill bins, they are returned to our workshop, to be sanitized, refilled and then back on the shelves to be loved again.
Since its 2020 launch, our Rocky Refill Program has evolved to accept more than just 1-liter bottles—it now also includes select skincare containers.
How does it work?
Please note that we are only able to accept Rocky Refill container returns in-store.
Which packaging is eligible to be refilled?
Plastic
Glass
Which stores are participating?
All of our stores are equipped with our special Rocky Refills bins.
How do you sanitize the containers?
After sorting containers, we wash and sanitize everything with hot water and then use a compressed air system to dry. In a step toward a more sustainable process, rather than using an alcohol-based sanitizer, we are now trialing a UV-C light to sterilize our skincare containers before refilling.
What happens to the containers that can't be reused?
Any containers that don't meet our standards are taken to a local facility where they are sorted and responsibly recycled.
I'm an online shopper and don't live near a store, can I mail back my empty containers?
Unfortunately, we cannot accept mailed empty containers at this time. Typically, the transportation and resources required for our online customers to post empty containers outweigh the benefits, however we are working towards some alternate options. In the meantime, if you’re unable to drop your containers off to us, we recommend using your local recycling facility instead.
Which products come in a 1L refill size?
Will your retail or wholesale vendors be offering this service?
Unfortunately, our retail vendors are not able to accept empty p containers at this time. This will be something we will explore in the future.
Will you be offering a refill service where I can refill my own bottle?
We ran a trial refill station in our Canmore location however we ran into some roadblocks. Thankfully, our Rocky Refill Program has so far been a more effective solution for all.
Will you be offering a discount to those that bring back their empty containers?
With the cost of shipping and the machinery needed to sanitize used containers, we unfortunately cannot offer a discount. So, the cost of our refilled containers will remain the same.
OUR COMMITMENT TO SUSTAINABILITY
Through our Rocky Refills program, we work together with you, our Rocky community, to help reduce waste. At Rocky, we see ourselves as both students and stewards of the Earth, actively making choices that benefit our customers and the planet. Every decision we make about our packaging is carefully considered and our work is never done. We're always learning, discovering and striving to do better, always. Thanks for being a part of this journey.
Keep learning about our initiatives and environmental efforts below:
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Jasmine
August 02, 2022
While this is a great option and initiative, we need to start creating less waste in general. If you could create biodegradable packaging, containers, etc. or offer actual refills for all of your products, the world would be a much better place!