Tariff FAQ

UPDATED MARCH 5, 2025

Rocky remains committed to keeping your shopping experience as smooth as possible while adapting to tariffs that may affect United States bound orders—see below for our most up-to-date information. And please check back again as new information becomes available because information is changing quickly.

 

Can I order Rocky products and have them shipped to the United States? 

Yes, customers can still place orders on our website for delivery to the United States. Rocky’s shipping carrier to the United States is FedEx. 

 

Does the existing $800 exemption from duties still apply? 

While tariffs have been imposed, the existing $800 exemption, also known as the de minimus exemption (which is different than the imposed tariffs) still applies temporarily. That means, all orders under $800 will continue to be exempt from duties. However, this exemption may be removed in future. 

 

Does the announcement of United States tariffs impact my Rocky shipment to the United States? 

We are unclear at this point if additional tariffs could impact your order. If any tariffs are applied upon assessment at the border, FedEx will notify you, and you will be responsible for paying these fees directly to FedEx at the time of delivery. 

 

Where do your orders ship from? 

All orders are shipped from our workshop in Canmore, AB, Canada. If your shipment is United States-bound, it will cross the United States border. Rocky’s shipping carrier to the United States is FedEx.  

 

Will shipping costs increase due to the tariffs? 

Shipping costs remain the same, and Rocky continues to offer free shipping on orders over $50 in Canada and the United States. 

However, if tariffs are charged upon assessment at the border for United States-bound shipments. FedEx will notify you, and you will be responsible for paying these fees directly to FedEx at the time of delivery. 

Once your United States-bound order ships, we will send you a FedEx tracking number. We recommend that you track your order via the FedEx website to understand if there will be any additional fees or delays. 

FedEx website: https://www.fedex.com/en-ca/home.html 

 

Will I still qualify for free shipping or will the minimum amount increase? 

Rocky is pleased to continue to offer free shipping on orders over $50 in Canada and the United States. 

 

Will my order take longer to arrive in the United States? 

Your United States bound order will ship as normal in 1-2 days, you will then receive a FedEx tracking number. We recommend that you track your order via the FedEx website to understand if there will be any delays.  

FedEx website: https://www.fedex.com/en-ca/home.html  

 

Will shipping to the United States from a Rocky retail store located in Canada be impacted by tariffs?   

Yes, any United States-bound orders could be affected, which includes any orders shipped by Rocky retail stores to customers located in the United States. 

Once your United States-bound order ships, we will send you a FedEx tracking number. We recommend that you track your order via the FedEx website to understand if there will be any additional fees or delays.  

If any tariffs are applied upon assessment at the border, FedEx will notify you, and you will be responsible for paying these fees directly to FedEx at the time of delivery. 

 

Will shipments within Canada be affected?  

No. Shipments within Canada remain unaffected.  

 

Does the announcement of United States tariffs impact Canadian-bound orders? 

No. The tariffs will not impact Canadian orders.  

 

Are Canadian-made products exempt from these tariffs?  

Canadian-made products sold to or shipped within Canada will not be affected by tariffs. Canadian made products sold to or shipping to the United States may be subject to tariffs.  

At this time, we are assessing how and when the tariff will be collected, and when it will take effect. We continue to ship United States-bound orders via FedEx.  If any tariffs are applied upon assessment at the border, FedEx will notify you, and you will be responsible for paying these fees directly to FedEx at the time of delivery. 

 

Will Rocky cover the costs of Tariffs or will the customer need to pay them to receive their order? 

If any tariffs are applied upon assessment at the border, FedEx will notify you, and you will be responsible for paying these fees directly to FedEx at the time of delivery. 

Once your United States-bound order ships, we will send you a FedEx tracking number.  

We recommend that you track your order via the FedEx website to understand if there will be any be any additional fees. 

FedEx website: https://www.fedex.com/en-ca/home.html 

 

Are any products at risk of going out of stock because of the tariffs? 

Rocky’s priority is to ensure natural, high-quality ingredients in our products, and we use a network of global partners to fulfill this. The announcement of the tariffs could have an impact, but at this time we do not have all the details. We are committed to keeping you informed as we learn more.  

 

Will Rocky prices increase?  

The announcement of the tariffs could have an impact, but at this time we do not have all the details. We are committed to keeping you informed as we learn more. 

 

Are the tariffs affecting all products or just specific ones? 

The announcement of the tariffs could have an impact, but at this time we do not have all the details. We are committed to keeping you informed as we learn more.  

 

About Rocky

Is Rocky a Canadian Company?   

Yes, Rocky is a Canadian company – owned and operated.  Rocky is owned by Karina Birch and Cam Baty who live in Canmore, AB. They purchased Rocky in 2000 from another Canmore local and have been growing the business since.  All products are formulated and manufactured by the Rocky Team in the Workshop located in Canmore, AB.  Rocky employs over 225 people across Canada and has 13 retail stores. 

 

Are Rocky products made in Canada?  

Yes, all Rocky products are formulated and manufactured in Canada, specifically in Canmore, AB.

 

Does Rocky source everything in Canada? For example, ingredients, packaging?   

No, not all of Rocky’s ingredients or packaging is sourced in Canada. Our priority is to source locally. When this is not possible, we work with global partners, including partners in the United States.  

 

Are Rocky products ‘Made in Canada’?  

Yes, Rocky is ‘Made in Canada.’ To be ‘Made in Canada’ products must:  

• Have the last substantial transformation of goods occurring in Canada  
• And at least 51% of the total direct costs to produce or manufacture must have been incurred in Canada   

 

Are Rocky products considered to be ‘100% Made in Canada’?  

No, we cannot say we are ‘100% Made in Canada’ as we do work with global partners to source some of our ingredients and packaging.  100% Made in Canada means that ALL of the ingredients, processing and labour uses to make it is all located in Canada.   

Are Rocky products considered a ‘Product of Canada’?  

No, we cannot say that Rocky is a ‘Product of Canada’ because to be a ‘Product of Canada’ at least 98% of the total direct costs of producing or manufacturing must be incurred in Canada. We work with global partners to source some of our ingredients and packaging.   

 

What ingredients does Rocky source globally or from the United States?  

Our ingredient sources are constantly changing as we purchase based on quality and availability.